Accessibility & Usability

Access and Equity
Ensuring that information and services meet the needs of a diverse audience in multicultural Australia will help improve public access to government and improve the value of agency investment in their websites and online service delivery.
The Web Content Accessibility Guidelines (WCAG) version 2.0 have been endorsed for all Government websites.
Usability testing
Test websites with individuals or groups of users to develop or improve a site.
User needs analysis
User needs can be assessed through interviews, focus groups, surveys, search term use, site statistics and analysis of similar sites.

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