Accessibility & Usability
- Access and Equity
- Ensuring that information and services meet the needs of a diverse audience in multicultural Australia will help improve public access to government and improve the value of agency investment in their websites and online service delivery.
- The Web Content Accessibility Guidelines (WCAG) version 2.0 have been endorsed for all Government websites.
- Usability testing
- Test websites with individuals or groups of users to develop or improve a site.
- User needs analysis
- User needs can be assessed through interviews, focus groups, surveys, search term use, site statistics and analysis of similar sites.